Luxury E-Commerce Operations & Logistics Platform
Multi-tool operations platform for a global luxury fashion e-commerce partner spanning logistics, inventory reconciliation, and dispute workflows.
Context
A premier global luxury fashion e-commerce partner managing digital flagship operations and international logistics for 5+ top-tier global fashion houses needed centralized tooling for internal teams. Operations specialists faced substantial friction managing carrier exceptions, inventory discrepancies, and payment disputes across disparate enterprise systems (Microsoft Dynamics Navision ERP, Kibo OMS, and Salesforce Commerce Cloud).
What I Built
- Built the "Log One Tool Army" logistics application, consolidating carrier communications, return-import clearance, shipping label generation, and automated Zendesk ticket routing/updates.
- Developed the Inventory Dash to enable business analysts to investigate stock discrepancies between sales channels and ERP systems with scheduled data warehouse syncs.
- Built Claims Manager, integrating PayPal API to aggregate dispute details and push automated claim updates.
- Engineered a storefront Point-of-Sale (POS) tool with bilingual Italian/English localization and Retool AI integration.
- Authored internal portfolio onboarding documentation to ensure operational continuity, and resolved critical platform infrastructure issues including storage capacity blockers.
Decisions & Trade-offs
- Unified Exception Handling vs. Vendor Portals: Chose to consolidate carrier communications, return clearances, and customer service actions into a centralized Retool dashboard rather than requiring operations agents to juggle separate carrier tracking tools and Zendesk windows.
- Hybrid Data Querying: Leveraged direct API queries for real-time operational actions (such as live PayPal dispute updates and carrier label generation) while relying on BigQuery warehouse syncs for heavier analytical workloads like inventory discrepancy analysis.
Result
Shipped and maintained operations tools supporting fulfillment, returns, and dispute resolution for top-tier global luxury brands. Replaced manual multi-system lookup routines with centralized workflows across logistics, customer care, and inventory analysts.
Verified Engineering Claims
Every statement below is validated against production records and verified sources.
Architected and maintained an operations tooling platform supporting e-commerce logistics and fulfillment for 5+ top-tier global luxury fashion brands.
Engineered logistics exception workflows automating carrier requests, return-import clearance, shipping label generation, and Zendesk ticket actions.
Integrated Retool operational workflows across Microsoft Dynamics Navision ERP, Kibo OMS, Salesforce Commerce Cloud, BigQuery, and PayPal dispute management.
Developed a localized point-of-sale (POS) application featuring bilingual English/Italian support and Retool AI assistance.